Terms of Service

Acceptance of Terms

By signing up for or using FixBlox ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

These terms apply to all users, including business owners, their employees, and anyone who accesses the Service on behalf of a business. We may update these terms from time to time — we will notify you by email if material changes are made.

Description of Service

FixBlox provides an AI-powered telephone receptionist that answers incoming calls on your behalf, qualifies leads, takes messages, and books appointments. The Service includes:

• An AI voice agent that handles inbound calls 24/7.
• A dashboard where you can review call logs, recordings, and transcripts.
• Integration with your calendar or booking system (where available).
• Call forwarding and notification features.

Acceptable Use

You agree to use FixBlox lawfully and responsibly. Specifically, you must not:

• Use the Service for any illegal activity or to harass, scam, or mislead callers.
• Attempt to reverse-engineer, tamper with, or bypass the AI system.
• Use the Service in a way that exceeds reasonable call volumes (as determined by fair usage).
• Resell or sublicense access to the Service without our written permission.
• Use the Service to collect sensitive personal data (e.g. health information, payment card numbers) unless your plan explicitly supports it.

Payment and Cancellation

FixBlox is billed monthly in advance. Your chosen plan's price is fixed for the month and covers the included call minutes. Additional usage beyond plan limits will be charged at the rates shown in your dashboard.

You can cancel your subscription at any time by emailing support@fixblox.com or from your dashboard. Cancellation takes effect at the end of the current billing period. We require 30 days' notice — if you cancel on day 5 of your billing cycle, you will have access for the remainder of the month plus 30 days, and will not be billed again after that.

If you cancel mid-cycle, you will not receive a refund for the remaining days in that period. All prices are in GBP and inclusive of VAT where applicable.

Limitation of Liability

FixBlox provides the Service on an "as is" and "as available" basis. While we strive for high reliability, we do not guarantee that the Service will be uninterrupted, error-free, or that it will capture every call perfectly.

To the fullest extent permitted by UK law, FixBlox shall not be liable for:

• Lost revenue, business interruption, or missed opportunities resulting from Service outages or errors.
• Indirect, incidental, or consequential damages arising from your use of the Service.
• Actions taken (or not taken) by the AI agent based on caller input.

Our total liability to you for any claim arising from these terms is capped at the total amount you have paid to FixBlox in the 12 months preceding the claim. Nothing in these terms limits our liability for death, personal injury, or fraud caused by our negligence.

GDPR Compliance and Data Processing

FixBlox acts as a data processor on behalf of its customers (who are the data controllers). We process call recordings, transcripts, and caller information solely to provide the Service, in accordance with our Privacy Policy.

As a customer, you are responsible for:

• Informing callers that calls may be recorded or handled by an AI system.
• Ensuring you have a lawful basis to process caller data under UK GDPR.
• Responding to data subject access requests from your callers.

Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these terms, email us at support@fixblox.com. FixBlox is operated by FixBlox Ltd, Surrey, United Kingdom.